carlos wolfe    |      |


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    How do I use the roadside assistance service?

    To use the roadside assistance service, call the toll-free number at 1-866-860-1000 and describe the situation, so the representative can send the appropriate help to assist you.

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    How long does it take dispatch to arrive?

    It takes between 45-60 minutes for dispatch to arrive. A service representative can provide a more accurate time during your call.

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    Does it cover multiple vehicles?

    The service covers the member, not the car. The card holder must be present.

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    What if I'm out of town, how does the service work?

    If you're out of town, your covered. The service includes up to $500 in travel assistance reimbursement on car rentals, meals, lodging or transpiration expenses when the member is disabled in a covered auto accident.

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    What if I am hospitalized?

    If you're hospitalized, you'll receive $150 per day up to 365 consecutive days for your hospital room and board as a result of injuries from a covered accident.


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    When do I get paid?

    Associates are paid every Friday via direct deposit.

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    How do chargebacks work?

    When a member cancels their membership before 17 months, a chargeback balance will be added to your commission balance. Chargebacks will not exceed 50% of your check.

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    Do you pay taxes on the money you make? If so, how?

    Yes, taxes have to be paid on the money you earn. You will receive a 1099-MISC from TVC Matrix Associates before January 31st the following year. Speak with your tax professional about how to file your tax return.

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    Do I get a commission on the people I bring in when they make a sale?

    Yes, you will receive an override commission from $1.32 to $6.00 on qualified sales.

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    What are the approved payment methods?

    Advance commissions are paid on American Express, Visa, MasterCard and Discover credit cards and bank drafts from an established personal checking account.

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    Can I use a prepaid debit card?

    Prepaid debit cards are not encouraged. Commissions will be paid as earned on prepaid credit cards, gift cards, one-time pay cards, online banking accounts and offshore accounts.

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    What is the difference between an as earned commission & an advanced commission?

    An as earned commission is a commission paid month to month as long as the member has their membership. If a member signs up for the Total Security plan, the as earned commission is $9.24. You will be paid $9.24 each month as long as they are a member. An advanced commission is a paid "in advance" of when the commission is actually earned. If a member signs up for the Total Security plan, the 17 month advanced commission is $80.